Welcome to The Swan, Wells – Here’s what you need to know

A – Z Directory

Accounts
Your account is readily available upon request at Reception. The following methods of payment are accepted: Visa, MasterCard and American Express. We also accept contactless payment and ApplePay.

Assistance (24-hr reception)
Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover reception to deal with any enquiries. Should you require assistance please dial ‘0’.

Bars
Our Hotel Bar is located on the ground floor of the hotel and provides a wide variety of beverages and has a wide range of speciality drinks including cocktails, whisky and gin.

Breakfast
Breakfast is served in the restaurant which is located on the ground floor opposite reception. We serve from 7.00am to 10.00am daily.

Car Parking
Our car park is situated to the rear of the hotel and can be found by using the postcode BA5 2RX. If the car park is full, then our team will be happy to give you direction to the most suitable place for you to park during your stay.

Checkout
Checkout time is 11.00am. A late checkout is available by prior arrangement by contacting our Reception team.

Church Services
Please contact Reception who will advise you on services and locations for religious worship.

Cinema
Our nearest cinema is the Wells Film Centre around 0.4miles from the hotel, this is approximately a 7 minute walk away. The postcode is BA5 1TD.

Conference Facilities
Please enquire with our Sales Manager for details of our conferencing facilities. Our brochure is available upon request and we would be delighted to make an appointment with our Sales Manager on your behalf.

Currency Conversion
The nearest bureau de change is at Miles Morgan Travel Agents which is located just down the road.

Dietary Requirements
If you have any special requirements please contact the Manager on duty who will be happy to assist.

Directions
If you require directions our Reception team are happy to provide printed route maps and navigation on request.

Disabled Facilities
The hotel has 2, accessible rooms, with step free access and walk in showers. Please ask our reception team if you would like to view the rooms (subject to availability). Our disabled toilet is located on the ground floor of our Events Suite.

Doctor, Dentist and Chemist
Should you require medical assistance, please inform Reception or call the local Doctors’ Surgery Helpline 01749 672137. The nearest minor injury unit is at West Mendip Community Hospital which is 4 miles away. The nearest chemists, Boots Pharmacy can be found on the High Street. For more information please dial ‘0’ to speak to Reception.

Emergency Services
Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception to report the incident and for further assistance.

Events & Live Music
Please be advised that on weekends & bank holidays we may have events and/or live music on until 11:30pm, especially in the busier summer months. If this concerns you, please contact us directly to discuss further.

Fire Procedures
It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits

Flowers
If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact reception in advance of your stay and we can arrange this.

Heating and Cooling
The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number of fans are also available – please speak to reception to check availability.

Luggage Assistance
Please ask reception for help with luggage or luggage storage at any time, 24-hours a day. Luggage may be stored in the hotel up to six hours after vacating your room without charge

Maintenance
Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.

Night Porter
Please dial ‘0’ for the Night Porter who is on duty from 11:00pm until 7:00am daily

No Smoking
Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard has designated areas for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £150.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.

Pets
Pets are allowed in all areas of the hotel except from the Restaurant. More information about this can be found on our Dog Friendly page.

Postage
Postage to most destinations can be arranged via Reception. All post is sent daily.

Restaurant
There are several dining areas throughout the hotel, with the same menu available in each. Our main Eatery is located on the ground floor. Our menu is served from Midday and a copy accompanies this directory. You can also dine in our Bar between noon and 21:00 hrs.

Security
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping.

Special Offers
We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.

Taxi Service
Please contact Reception who will be happy to book a taxi for you.

Toiletries
A limited supply of complimentary common items are available from reception 24 hours a day, (i.e. toothpaste, comb, shaving foam, razor, etc).

Voltage
The UK uses a 240v supply with three pin plugs.