A – Z Directory
Your account is readily available upon request at Reception. The following methods of payment are accepted: Visa, MasterCard and American Express. We also accept contactless payment and ApplePay.
Please contact Reception by dialling ‘0’ and they will set an alarm for you.
Assistance (24-hr reception)
Reception is staffed 24 hours. From 10.30pm to 6.30am the Night Porter will cover reception to deal with any enquiries. Should you require assistance please dial ‘0’.
Our Hotel Bar is located on the ground floor of the hotel and provides a wide variety of beverages and has a wide range of speciality drinks including cocktails, whisky and gin.
Breakfast is served in the restaurant which is located on the ground floor opposite reception. We serve from 7.00am to 10.00am daily.
Our car park is situated to the rear of the hotel and can be found by using the postcode BA5 2RX. If the car park is full, then our team will be happy to give you direction to the most suitable place for you to park during your stay.
Checkout time is 11.00am. A late checkout is available by prior arrangement by contacting our Reception team.
Please contact Reception who will advise you on services and locations for religious worship.
Our nearest cinema is the Wells Film Centre around 0.4miles from the hotel, this is approximately a 7 minute walk away. The postcode is BA5 1TD.
Please enquire with our Sales Manager for details of our conferencing facilities. Our brochure is available upon request and we would be delighted to make an appointment with our Sales Manager on your behalf.
The nearest bureau de change is at Miles Morgan Travel Agents which is located just down the road.
If you have any special requirements please contact the Manager on duty who will be happy to assist.
If you require directions our Reception team are happy to provide printed route maps and navigation on request.
The hotel has 2, accessible rooms, with step free access and walk in showers. Please ask our reception team if you would like to view the rooms (subject to availability). Our disabled toilet is located on the ground floor of our Events Suite.
Doctor, Dentist and Chemist
Should you require medical assistance, please inform Reception or call the local Doctors’ Surgery Helpline 01749 672137. The nearest minor injury unit is at West Mendip Community Hospital which is 4 miles away. The nearest chemists, Boots Pharmacy can be found on the High Street. For more information please dial ‘0’ to speak to Reception.
Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘0’ to report the incident and for further assistance.
It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits
If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.
Heating and Cooling
The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number of fans are also available – please speak to reception to check availability.
Please ask reception for help with luggage or luggage storage at any time, 24-hours a day. Luggage may be stored in the hotel up to six hours after vacating your room without charge
Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.
Please dial ‘0’ for the Night Porter who is on duty from 11:00pm until 7:00am daily
Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard has designated areas for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £150.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.
Pets are allowed in all areas of the hotel except from the Restaurant. More information about this can be found on our Dog Friendly page.
Postage to most destinations can be arranged via Reception. All post is sent daily.
There are several dining areas throughout the hotel, with the same menu available in each. Our main Eatery is located on the ground floor. Our menu is served from Midday and a copy accompanies this directory. You can also dine in our Bar between noon and 2100 hrs.
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping. Valuables should be deposited in the safe inside each wardrobe which allows private personal access via a key card.
We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.
Please contact Reception who will be happy to book a taxi for you.
Each bedroom is equipped with a direct dial telephone, simply dial 0 for reception.
To turn on the TV, press the TV and then the power button. Find out more about our televisions and channels in the Television section of this directory.
A limited supply of complimentary common items are available from reception 24 hours a day, (i.e. toothpaste, comb, shaving foam, razor, etc).
The UK uses a 240v supply with three pin plugs.